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Delivery Policy

1. General

By using our website to browse and/or purchase our Products and/or Services, you agree and accept the following Terms and Conditions.

All Terms and Conditions are subject to change without prior notice. RI LUXURY PTE LTD reserves the right to make the final decision on all matters.

  • RI Luxury Pte Ltd makes all reasonable efforts to ensure that all prices shown on the website are updated from time to time. We reserve the right to change prices and to add, alter, or remove promotional offers from time to time and as necessary.
  • All transactions on the Site are to be conducted and payable in Singapore Dollar (SGD), unless otherwise indicated.
  • Product prices on the website are not inclusive of delivery charges, unless otherwise stated. Delivery fees are charged separately.
  • All Products sold are non-refundable and non-exchangeable.
  • The Products available at Läderach Chocolatier Suisse are available while stocks last.
  • In the event of supply difficulties, Läderach Chocolatier Suisse reserves the right to substitute any item with goods of equal or greater quantity or value without prior notice.

  • RI Luxury Pte Ltd makes all reasonable efforts to ensure that all descriptions of Products on the website are as accurate as possible.
  • Images are for illustration purposes and actual products may vary.
  • Products should be kept to suggested storage conditions stated on the website and the best before period observed accordingly. RI Luxury Pte Ltd shall not be held liable for products stored inappropriately or beyond the best before period.
  • Products may contain traces of allergens even if the ingredients list does not state them as an ingredient of a specific product. All Products are made in the same environment as products containing allergens, so we cannot guarantee that any Product is free from traces of allergens. RI Luxury Pte Ltd shall not be held liable for any adverse medical conditions and/or allergies arising from consumption of our Products.
  • Non-edible items may be used as decorative elements with our Products. Please ensure that these non-edible items are removed prior to consumption.

For custom packaging such as but not limited to ribbons, metal plates, boxes etc, RI LUXURY PTE LTD reserves the right to reject any orders or requests for designs, logos, or text that are deemed by RI LUXURY PTE LTD as inappropriate for association with the Läderach Chocolatier Suisse brand or products. This includes texts or logos that contains offensive, threatening, racist, obscene or otherwise objectionable message(s) or contains any of the following information:

  • Product names, trademarks, copyrights, or business names;
  • Celebrity names or specific sports teams having trademark protection;
  • Major events, landmarks, religious or political phrases;
  • Names of schools or institutions;
  • Website names/references; and
  • Political content.

No refunds or cancellations are allowed after orders have been confirmed. Customers should check that the item(s), flavours, and quantities are correct before confirming and paying for the order. RI LUXURY PTE LTD will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong flavours or quantity is selected, or if duplicate orders are placed.

Delivery service is only available within Singapore. The following general areas are not available for delivery service organised by RI LUXURY PTE LTD: Sentosa, army camps, airports, restricted areas etc.

Any changes to the delivery details should be emailed to hello@laderach.com.sg at least 3 working days prior to the scheduled delivery date. Details that are possible to be changed include the delivery recipient’s name, delivery location (subject to updated delivery charges), and delivery date (subject to delivery slot availability). Changes to the items ordered are not allowed.

Any changes to the delivery details requested less than 3 working days prior to the scheduled delivery date will be subject to an additional charge of SGD $12, along with any other applicable charges.

Delivery to offices will be directed to the designated office reception, collection point, or office mail room. As most offices do not allow delivery personnel to send items directly to the recipient inside the office, the personnel at the office reception, collection point, or mail room will acknowledge receipt on behalf of the delivery recipient and be responsible for passing the item on to the delivery recipient. RI LUXURY PTE LTD will not be liable should the personnel fail to pass the item on to the delivery recipient.

RI LUXURY PTE LTD reserves the right to reject a delivery service request for any order even after payment has been made. In the event where the delivery service cannot be provided by us, RI LUXURY PTE LTD will provide the customer with the option to cancel and refund the order, or to proceed with the order and refund the delivery service charge if any.

As RI LUXURY PTE LTD generally works with third-party delivery service providers, RI Luxury Pte Ltd shall not be held liable for failure to deliver on time due to foreseen or unforeseen circumstances such as vehicle’s breakdown, traffic conditions and/or any other circumstances that extend beyond our control.

RI LUXURY PTE LTD shall not be held liable for any failed deliveries if there is no recipient or personnel to receive the delivery at the time of delivery. When making the order, the customer should ensure that there will be someone to receive the order on the delivery date selected. RI LUXURY PTE LTD will make reasonable efforts to contact the customer, but RI LUXURY PTE LTD will not be held liable if the customer cannot be contacted.

In the event of a failed delivery, RI LUXURY PTE LTD will contact the customer to arrange for a redelivery with a re-delivery fee of SGD $12. The redelivery period will be within the next 3 working days of the failed delivery date.

RI LUXURY PTE LTD will not be held liable for any failed deliveries as a result of incomplete information being provided by the customer. Customers should ensure that the full and correct address has been provided, along with contact information such as a mobile number. Orders with incomplete or incorrect information may result in a delayed delivery. A re-delivery fee of SGD $12 will be applicable if the delivery fails as a result of incomplete information being provided.

Customers who receive goods that are unsatisfactory should contact hello@laderach.com.sg with the details within 2 days of delivery. Customers are encouraged to send in photographs/videos as supporting documents to help in reviewing the order.

RI Luxury Pte Ltd reserves the right to change the terms and conditions of any promotion without prior notice.